Refunds & Returns
Last updated September 9, 2026.
Nothing in this policy limits rights or remedies that apply under law. Contact us with your order number if an item is damaged, missing, incorrect or not as described.
Change-of-mind returns
You may request a return within 15 days of the original purchase. Contact us first with your order number and proof of purchase. The item must be in its original packaging, and purchases from other retailers are excluded.
A $29 packing and handling deduction applies per order for voluntary returns, including a change of mind, wrong size, wrong item ordered or an item no longer needed. You pay for tracked return shipping to the original warehouse. Ask the team for the correct return address before sending anything.
Damaged, missing or incorrect items
Contact us promptly with your order details. We may ask for photographs or other information to assess the issue. We cover applicable return postal costs where the product arrived damaged or was misplaced at delivery.
Cancellations
Request changes or cancellation within 12 hours of ordering and before packing and shipping begins. The voluntary cancellation policy has a 12.5% service and processing fee. Once shipping has started, use the returns process. These fees do not limit remedies required by law.
Refund processing
Approved refunds are processed within 24 to 48 hours after the returned item is received and checked. Refunds go to the original payment method, or account credit if you request it. Your payment provider may take additional time to show the credit.
Personalized embroidery
Check your text and chosen silk product carefully before ordering. Contact us promptly if you need a correction. Ask the team about return eligibility before ordering a personalized item.